Cancellation Policy
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Our Cancellation Policy
We understand that plans change. You can cancel or reschedule online using the link in your confirmation email. Please read the rules below.
Refunds when you cancel
| When you cancel | Refund of the session fee |
|---|---|
| 24 hours or more before the session | 100% |
| 12 to 24 hours before the session | 50% |
| Less than 12 hours before the session | No refund |
| No-show | No refund |
The time is counted from the start of your booked session. If a discount or client code was used, the refund is based on the amount you actually paid.
Rescheduling
You can reschedule once online, at least 24 hours before your session, at no charge. If you need to change a session again, or within 24 hours of the start, please message us on WhatsApp and we will do our best to help.
How refunds are paid
Refunds are sent manually to the UPI ID or bank account that made the payment, within 7 working days. If you paid by card through Razorpay, the 2% service charge added to the fee is not refunded.
If we need to cancel
If we cancel or cannot hold your session, you can choose a free reschedule or a full refund.
Late arrival and technical problems
If you join late, your session still ends at the booked time and the full fee applies. If the session cannot take place because of a problem on our side, we will reschedule it free of charge. If the problem is with your own internet connection or device, we will decide case by case whether any adjustment is possible.
Pay Later (returning clients only)
Clients who have completed at least three paid sessions with us can book now and pay after the session. The fee is due within 48 hours of the payment request we email you. If you cancel a Pay Later session late, you may owe the same share of the fee a paying client would not get back: 50% if you cancel 12 to 24 hours before, and the full fee if you cancel less than 12 hours before or do not attend. We review each case and may waive this at our discretion. We may stop offering Pay Later while a payment is overdue.
Online Self-Assessment
The refund table above applies to live sessions. An online self-assessment cannot be cancelled or refunded once the questionnaires have been released to you, which happens as soon as your payment is confirmed. If something went wrong with your payment, please message us on WhatsApp and we will help. Client and discount codes cannot be used for the self-assessment.
To cancel or reschedule
Use the link in your booking confirmation or reminder email. If you cannot find it, message us on WhatsApp and we will help.
Last updated: 10 October 2026