Terms & Conditions
If anything here is unclear, please reach out and we’ll be happy to explain.
Please read these terms and conditions carefully before using our services.
Use of Services
Our services are intended for individuals seeking psychological support and guidance.
Client Responsibilities
Clients are expected to provide accurate information and engage honestly in therapy.
Appointments
Sessions are held online on Google Meet. You choose a time on our booking page, and we hold it for 15 minutes while you pay. Your booking is confirmed only when we send you a confirmation email with the Meet link. Please join on time; your session ends at the booked time. Our Cancellation Policy explains cancelling, rescheduling and refunds.
Confidentiality
We maintain strict confidentiality in line with ethical and legal standards.
Payments
The fee for each session type is shown on our booking page when you choose it. You can pay by UPI QR code, and by card through Razorpay when it is available, which adds a 2% service charge to the fee. A UPI booking is confirmed after we verify your payment, and we may ask you for the transaction reference. Fees are in Indian rupees.
Pay Later
Pay Later is offered at our discretion to returning clients who have completed at least three paid sessions with us. Your booking is confirmed once you open the link we email to you. The fee is due after the session as set out in the Cancellation Policy. We may withdraw Pay Later if a payment is overdue.
Online Self-Assessment
The online self-assessment is not a live session. You pay the fee, fill in the questionnaires online in your own time, and your answers and their scoring are shared with your therapist. Once the questionnaires have been released to you, the fee cannot be cancelled or refunded. If something went wrong with your payment, please message us on WhatsApp. Our Cancellation Policy has the details.
Client and discount codes
Codes are issued by us to a named client or for a single use. A one-time code works once and cannot be transferred, sold or combined with another code. A client rate applies only to the client it was agreed with and to the session types we specify. Codes have no cash value, and we may withdraw a code that is misused.
Online sessions
Please take your session from a private place with a working internet connection and a device with camera and microphone. Sessions may be recorded by the therapist only, with your prior consent; clients are not permitted to record sessions. If you are in immediate danger or crisis, please contact emergency services or a crisis helpline instead of booking a session. Our services are for adults aged 18 and over. New clients are asked to read and agree to our Informed Consent when they first book a session.
Changes to Terms
We reserve the right to update these terms at any time. Updates will be posted here.
Last updated: 12 October 2026